The month of August has delivered so many dramas in the online world that many of us have wished to return to the stone tablet or carrier pigeon for communications. Two rampant viruses, MiMail and MS Blaster surfaced within days of each other, devastating computer users the world over. And if you have an internet banking account with Westpac, we hope you didn’t follow the instructions in the very convincing and well-crafted hoax email sent by international criminals attempting to break into your account through the front door. And at least we live in a part of the world where we at least had the option to turn our computers off, unlike many millions in North America!

Still, with all of this doom and gloom, it is good to know there are ways that technology continues to make our lives better!

David Clarke, our Interactive Designer, is at the forefront of these initiatives, completing a certification that recognises him and Internetrix in the Top 15 Australian companies using Flash as a development tool.

If you have ever found yourself frustrated by an experience with a phone company but felt like there was nothing you could do about it, you are certainly not alone. This month we show you a new way that not many people know about to get the levels of service from Telstra that you deserve – we show you how to turn your frustration into action.

Making a difference is a theme of another important development this month – if you live in the Illawarra or Sydney, make sure you check out the story on the online petition to state government, and if you have a spare 30 seconds, take the time to fill it in.

Finally this month, we have details on our new proof-reading service – how did your site fare in our audit – and some extra features to introduce related to our new website, www.internetrix.net that you can take advantage of on your website to build a relationship with visitors.